We are Family, Neighbors and Friends

Working To Keep Your Pet Happy And Healthy.

Payment Policy

At Urban PetRx, our main concern is the health and well-being of your pet. We want you to have every opportunity to provide the care and treatment your pet needs, yet we understand that finances can sometime hinder this goal.

Our fees are based on the time, expertise, and technologies required for your pet’s visit or procedure as well as the cost of materials and the treatments utilized for your pet.  The public often wonders why veterinary services are more than shelters, humane societies, and low-cost clinics.  The answer is simple, veterinary businesses, such as Urban PetRx are not funded by any outside government agencies, non-profit organizations, or donations from the public.  As such, our costs are generally a reflection of our expenses and often out of our control.  Truth be told, veterinary clinics use the same distributors and laboratories, thus have many similar expenses for medications, supplies, and lab tests.  At Urban PetRx, we do everything we can, to be honest, fair, and keep our costs reasonable.

All Payments Are Due at the Time of Service

We require payment at the time of your appointment when services are rendered or medication dispensed.

Collecting payment when services are provided guarantees our ability to keep the hospital stocked with appropriate medications and supplies, well equipped with necessary diagnostic tools, and staffed with an enthusiastic and passionate team of dedicated employees. 

We Accept the Following Forms of Payment

  • Cash
  • Major Credit Cards (Visa, MasterCard, Discover, American Express) and Debit Cards
  • Payment Plans Through Third-Party Vendors Including CareCredit* and Scratchpay*

Financial Hardship & Payment Plans

The team at Urban PetRx understands that you want to do what is in the best interest of your pet, but the costs associated with medical treatment can often make decisions difficult.  We also recognize that urgent medical issues and/or emergencies with their associated expenses are often unexpected, and can cause financial hardship.  

To help with these costs, we offer financing plans through third-party vendors including CareCredit* and Scratchpay*. The team at Urban PetRx can help guide you through applying for payment plans through our third-party vendors, CareCredit* and Scratchpay*.  With instant approvals and plans as low as 0% APR, difficult financial decisions don’t have to be difficult.  

CareCredit Making Care Possible Today - Logo

CareCredit is a personal line of credit accepted by several medical providers, including veterinarians, optometrists, and dentists. To apply, you can either log on to www.carecredit.com to fill out anon-line application, or you may complete an application at our office. You will need your current driver’s license and a debit or credit card with a Mastercard or Visa logo. You will generally know within a few minutes if you qualify for the financing you need.  


Learn More About CareCredit


Scratchpay Logo

Scratchpay provides simple, transparent payment plans for financing costs associated with veterinary care, work, vision, and medical costs–faster and with higher approval rates that won’t affect your credit score.  To apply, you can log on to www.scratchpay.com to fill out an online application.  Simple, friendly payment plans with no surprises.


Learn More About Scatchpay


Pet Insurance

Pet insurance is becoming more popular and, while it doesn’t cover everything, it can be a huge help should your pet suffer an unexpected illness or accident. Brochures from a number of companies are available in our lobby. Every company is different, so it’s a good idea to visit www.PetInsuranceReview.com and compare policies to find the one best suited for you and your pet.  Our team is available to answer questions you may have regarding pet insurance and provide you with the necessary documentation to submit a claim to your insurance carrier.

Deposits for Care

Urban PetRx is happy to provide information regarding its services and estimates of accrued and anticipated costs.  A deposit may be required for some treatments, surgeries, or hospitalized care.  If the low-end of a healthcare estimate exceeds more than $1000, we will require a 50% deposit to begin your pet’s treatment.

We wish that finances didn’t need to be discussed at a time when the health of your pet is of primary importance. Our goal is to provide state-of-the-art diagnostics, patient care, and surgery, with exceptional client service. We want your pet to have the best!

Thank you for choosing Urban PetRx!  We look forward to working with you and your pet. 


*Subject to credit approval

To learn about additional at-home oral care options for your pet or to schedule a dental assessment and treatment

Give Us a Call Today at 773.801.0771

Contact Us

We're always welcoming new clients

Urban PetRX

3113 S Morgan St
Chicago, IL 60608





8a – 12p + 1p-6p


9a – 12p + 1p-6p




8a – 12p + 1p-6p


9a – 12p + 1p-5p


9a – 1p



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    Urban PetRx will be closed for the Memorial Day weekend per the following:

    Urban PetRx will be closed from Friday, May 26th at 11:30am through and including, Wednesday, May 31st. We will reopen for our normal business hours, Thursday, June 1st at 8am.

    If your pet needs immediate assistance when we are closed, please call one of our preferred emergency care providers:

    Premier Veterinary Group – Orland Park (708-388-3771)

    7000 W 159th St, Orland Park, IL 60462

    Premier Veterinary Group - Chicago (773) 516-5800

    3927 W Belmont Ave, Chicago, IL 60618

    MedVet Chicago: 773-281-7110

    3305 N California Ave, Chicago, IL 60618